PARTNER RESOURCES

As part of our comprehensive strategy to address food insecurity, we distribute food through a network of Community Distribution Partners (CDPs) embedded in communities across our broader service area. These CDPs help ensure consistent access to nutritious food in neighborhoods beyond the reach of our in-house Community Market.

By becoming a CDP, your organization can offer your communities an improved and consistent way for your neighbors to access nutritious food.

Interested in becoming a Community Distribution Partner? Click HERE to be considered in Spring.

Thank you for your interest in addressing food insecurity in your community and for partnering with Crossroads to help build nutrition-stable communities. At the present time Crossroads we are currently onboarding new partners.  Please check with us in the spring for updates on how to join our partner network.

Crossroads region:

Portions of Ellis and Navarro counties

75050

75134

75204

75215

75235

75051

75137

75205

75216

75236

75025

75141

75206

75219

75237

75060

75146

75207

75223

75241

75061

75154

75208

75224

75246

75104

75172

75209

75225

75247

75115

75201

75210

75226

75249

75116

75202

75211

75232

75275

75125

75203

75212

75233

75390

Not within our service zip codes? Check out Sharing Life, NTFB’s North Dallas CDP - https://sharing.life/

Need Help? Check our Partner Guidebook!

It offers information on how to best utilize Crossroads Community Services, as well as guidance on implementing policies from the North Texas Food Bank, United States Department of Agriculture, Texas Department of Agriculture, Feeding America, Feeding Texas, and more!

Primarius Web Window

PWW is our main ordering platform. Here, you can view current products, place orders, and report monthly statistics!

    • Pickup: min. 1500 lbs

    • Delivery: 4500-12000 lbs

    Failure to meet weight requirements will result in your order being cancelled.

    Ordering on PWW

    • Only select ONE pickup/delivery date per week

    • Orders can be combined for the same day, but you should select the same date in PWW

    • Selecting multiple dates within the same week may result in cancellation of orders

    Please make sure to screenshot or save a copy of your order that shows the “pounds ordered.”

    If you receive an order with more than 20% of the items zeroed out, please notify us.

  • Orders may be placed 4-10 days prior to desired pickup/delivery date.

    Order Confirmations

    1. You can expect order confirmation 2-days out from your requested pickup/delivery date

    2. Pickup/Delivery confirmations will come as a calendar invite from “PR Intern”

    Delivery Program

    1. Requests for delivery will no longer be required in PWW

    2. Current delivery partners have been notified and scheduled for 2025

    3. You must be in full compliance to receive Crossroads delivery services

    4. Applications for the Delivery Program are currently closed and will reopen in early 2026

    Submitting a request is not a confirmation. ALL ORDERS ARE SUBJECT TO APPROVAL.

    Hours of Operation

    Warehouse: (pickup closes at 1:30PM)
    Mon–Fri: 8:00 AM – 2:00 PM
    Closed for Lunch: 11:00 AM – 12:00 PM
    Sat–Sun: Closed

    Partner Relations
    Mon–Fri: 8:00 AM – 4:00 PM
    Sat–Sun: Closed

  • To ensure all products are properly accounted for in accordance with the Partner Service Agreement, a $250 restocking fee will be applied when products must be returned to inventory due to the following reasons:

    1. Orders canceled within 72 hours of scheduled pick-up or delivery date.

    2. Abandoned or refused orders (orders not picked up within 3 days after original pickup date)

    3. Non-approved returns or rejections.

    4. Order modifications resulting in restocking.

    This fee helps offset operational costs and maintain efficiency in our distribution process. Please allow 3 to 5 business days for processing.

    We appreciate your partnership in supporting food security and ensuring smooth operations.

    Pay My Fees

    Canceled Orders

    • We will notify you via email if your order has been canceled due to insufficient poundage.

    • Note: We will not notify you if your order is placed or scheduled during closures or blackout dates.


  • PLEASE CHECK BACK SOON FOR CONTINUATION OF THIS PROGRAM.

    QUESTIONS? Reach out to the PR Team.

  • Tyrone Coleman, Director of Distribution

    Jourdan Bazley, Partner Development Manager

  • CSFP Program Overview

Shop Now

New to PWW? Still confused? Check out PWW Training Presentation!

Compliance Documents

Federal regulations require that Crossroads retain records of certain documents for your agency to distribute USDA food. Failure to submit required documents may result in your agency’s ability to order being suspended.

  • Your organization must be a tax-exempt organization as defined under IRS section 501(c)(3). Typically, your determination letter will meet this requirement. Our staff will reach out annually to confirm your continued status.

  • Crossroads requires all partner organizations to view and sign a partnership agreement. It is valid for a period of two years.

    CCS Partner Agreement

  • Crossroads receives products from The Emergency Food Assistance Program. Please sign the fields related to “Site.”

    Client TEFAP Agreement (Annual Requirement) - Agency & Client

    TEFAP Site Agreement (Bi-Annually Requirement) - Crossroads & Agency

    TEFAP Guidelines 2025-26

  • We will confirm your organization’s leadership annually.

  • Each year, we will need a copy of your organization’s current food program budget.

    Food Program Budget Template

  • This is only required for partners that STORE food ON-SITE. Pest control must be conducted annually.

In addition, please make sure to display the USDA Justice for All Poster and Written Notices of Beneficiary at your site. Copies of the poster are available by request. A Donated by Crossroads Poster is also recommended to be posted next to received items to highlight during compliance visits.

All trainings and additional grant resources can be accessed on Agency University! Click here to request access.

5013-c documents list.

Compliance Visit Audit Form

  • Resources Quick Guide

    Download our quick resource guide for service providers for volunteering, transportation needs, pest control and more.

    Click Here

  • Volunteers

    Volunteers are the core of our efforts. Let us help you connect with them!

    Click Here

  • Transportation

    With partners all around DFW, getting food to your site can be challenging. Fortunately, we like challenges.

    Click Here

  • Refrigeration

    Storing perishables can be difficult, but it doesn’t always have to be.

    Click Here

  • Boxes

    Every box made is another family that doesn’t go unfed. Luckily, we know where to find a lot.

    Click Here

  • Grants

    Need help building capacity? Take a look at our list of grants to see what fits your needs.

    Click Here

Welcome

2026 New Crossroad’s Partners

More Resources