PARTNER RESOURCES
As part of our comprehensive strategy to address food insecurity, we distribute food through a network of Community Distribution Partners (CDPs) embedded in communities across our broader service area. These CDPs help ensure consistent access to nutritious food in neighborhoods beyond the reach of our in-house Community Market.
By becoming a CDP, your organization can offer your communities an improved and consistent way for your neighbors to access nutritious food.
Interested in becoming a Community Distribution Partner? Click HERE to be considered in Spring.
Thank you for your interest in addressing food insecurity in your community and for partnering with Crossroads to help build nutrition-stable communities. At the present time Crossroads is not onboarding any new partners. Please check with us in the spring for updates on how to join our partner network.
Need Help? Check our Partner Guidebook!
It offers information on how to best utilize Crossroads Community Services, as well as guidance on implementing policies from the North Texas Food Bank, United States Department of Agriculture, Texas Department of Agriculture, Feeding America, Feeding Texas, and more!
Primarius Web Window
PWW is our main ordering platform. Here, you can view current products, place orders, and report monthly statistics!
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Pickup: min. 1500 lbs
Delivery: 4500-12000 lbs
Failure to meet weight requirements will result in your order being cancelled.
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Orders may be placed 4-10 business days prior to desired pickup/delivery date.
Delivery Instructions
During checkout, enter “Delivery” in order notes
An email request must be sent exactly 3 days prior to desired date - no earlier, no later
Within 24 hours of your email request, you will receive either a confirmation with a date and time, or a denial.
Submitting a request is not a confirmation. ALL ORDERS ARE SUBJECT TO APPROVAL.
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To ensure all products are properly accounted for in accordance with the Partner Service Agreement, a $250 restocking fee will be applied when products must be returned to inventory due to the following reasons:
Canceled orders after the third day prior to the scheduled pick-up or delivery date.
Abandoned or refused orders.
Non-approved returns or rejections.
Order modifications resulting in restocking.
This fee helps offset operational costs and maintain efficiency in our distribution process. Please allow 3 to 5 business days for processing.
We appreciate your partnership in supporting food security and ensuring smooth operations.
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Tyrone Coleman, Director of Distribution
O: (469) 860-6088
Akash Kota, Partner Relations VISTA
O: (682) 282-7824
New to PWW? Still confused? Check out PWW Training Presentation and Video!
Compliance Documents
Federal regulations require that Crossroads retain records of certain documents for your agency to distribute USDA food. Failure to submit required documents may result in your agency’s ability to order being suspended.
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Your organization must be a tax-exempt organization as defined under IRS section 501(c)(3). Typically, your determination letter will meet this requirement. Our staff will reach out annually to confirm your continued status.
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Crossroads requires all partner organizations to view and sign a partnership agreement. It is valid for a period of two years.
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Crossroads receives products from The Emergency Food Assistance Program. Please sign the fields related to “Site.” This document is valid for 2 years.
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As programs are funded in whole or in part by financial assistance from the federal government, beneficiaries may not be discriminated against or coerced into participating in activities related to race, religion, or sex in order to receive food. This notice must be posted at all sites.
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Civil Rights Training must be completed annually. In order to receive access to the training portal, please email our team. A one-pager is available for volunteers WITHOUT DIRECT CONTACT to clients.
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A member of your agency must have a food safety certification. Validity periods may vary anywhere from 3-5 years. To request access to our training portal, please contact our team.
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We will confirm your organization’s leadership annually.
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Each year, we will need a copy of your organization’s current food program budget.
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This is only required for partners that STORE food ON-SITE. Pest control must be conducted annually.
In addition, please make sure to display the USDA Justice for All Poster and Written Notices of Beneficiary at your site. Copies of the poster are available by request. A Donated by Crossroads Poster is also recommended to be posted next to received items to highlight during compliance visits.
A Fresh Start: Celebrating Wheatland UMC’s Return to Serving South Dallas
We are thrilled to celebrate the ribbon-cutting of Wheatland UMC and recognize the incredible dedication of Cathie Green and her team in their mission to fight food insecurity in South Dallas. After a period of inactivity due to unfortunate losses within their organization, they have relaunched their food distribution efforts with remarkable commitment, now serving the community twice a week for the past several months. Their warm spirit, flexibility, and deep understanding make them a joy to partner with, and we are grateful for their unwavering support in ensuring families have access to the food they need. We look forward to continuing this impactful partnership and celebrating their continued success!