Coronavirus Disease 2019 (COVID-19)

This fluid situation and our understanding of this virus and its impact changes daily. Crossroads Community Services is actively monitoring the circumstances and recommendations from Center for Disease Control, Feeding America, Texas Department of State Health Services and Dallas County Health and Human Services. These recommendations guide our approach, and we will continue to share updates and information as we have it, in an effort to protect your safety and our continued service to low-income families and individuals.

Our pantry hours have been modified in response to COVID-19. Our new hours are Monday – Thursday, 8:30 AM – 1:00 PM.

Updated 7.16.2020

Crossroads continues to serve clients during the COVID-19 pandemic. Our pantry continues to operate as a drive through pantry and distribute to our partner organizations. To comply with new state mandated orders, all staff and volunteers wear a mask or face covering while working in our facility and during all food distribution.

The demand for food remains at a historical high for Crossroads. In the graph below shows how COVID-19 has impacted our food distribution in 2020 compared to 2019.

Updated 4.30.2020

Crossroads remains open during the Covid-19 outbreak and we are serving more clients than ever before. 

  • To be safe, Crossroads will continue to ask all volunteers and staff members to cover their face whenever they cannot work 6 foot apart.
  • With so many people now needing food assistance who may never have visited a pantry before, we encourage you to refer them to Crossroads.

Updated 3.24.2020

Crossroads continues to serve clients during the Covid-19 outbreak. In an effort to protect the health and safety of clients, volunteers and staff, we have implemented the following procedures:

    • Staff and volunteers take their temperature before coming to Crossroads
    • Everyone who enters the building is instructed to wash their hands for 20 seconds.
    • Pantry clients do not enter the building; they stay protected in their cars until they can pull up to a loading dock that opens onto the Crossroads’ front parking lot and we put their groceries in the trunk.
    • Clients pick up pre-packaged boxes containing a nutritious balance of food for each household member.
    • Increased sanitation and other protective measures have been implemented to protect the food safety and the health of our clients, volunteers and staff.

During this unique and challenging crisis, people need food more than ever. AND WE NEED YOU. 

If you would like to volunteer to serve our low income neighbors, and you have:  

  • a normal temperature and no dry cough, fatigue or shortness of breath, 
  • not been diagnosed with, or exposed to anyone diagnosed with COVID-19 (Coronavirus), 
  • no reason to believe that you, someone in your home or others with whom you have close contact has been exposed to COVID-19, 

Please contact Liane Proctor, our Volunteer Engagement Manager. She will follow-up ASAP! Contact her at:

We cannot operate without the time, talent, and passionate service of many volunteers.   

We need you and more importantly, our clients need you. 


Updated 3.14.2020


During this time of rapidly changing circumstances, we are grateful for the expertise and diligence of our partners at UT Southwestern Medical Center, Parkland Health & Hospital System, and Dallas County Health and Human Services (DCHHS).  We are humbled by their persistent dedication to our community, especially the sheer volume of responsibility and work for DCHHS team and their Director, Dr. Philip Huang. The North Texas Food Bank (NTFB) is also going the extra mile, and we could not feed people without their commitment and passion to continue serving during this extraordinary time—thank you NTFB.

For the most current and factual updates, we suggest the following: 

Dallas County Health department DCHHS: 

TX health department DSHS:


Beginning Monday 3/16/20, we are implementing new procedures to create appropriate social distance in order to protect the health of our clients, volunteers and staff. These steps include more frequent sanitation, additional hygiene measures and increased air circulation. The new framework is set, and staff members are working through the weekend to finalize the operational and logistical details, which will be posted on our front door on Sunday 3/15/20.

We are adjusting the Order Fulfillment Process for our Community Distribution Partners and NTFB Agencies to maximize social distance. We are thankful that most of them, at least for now, have volunteers and staff to carry on their vital work.

For the sake of our clients, volunteers, and staff, we are doing our best to strike the right balance between service and safekeeping so that together, we continue to nourish the people who need us during this challenge.

Our priority remains—feed every family and individual who comes for groceries—however many—meet the need.

We serve people in Dallas, Ellis and Navarro Counties—seniors, those abruptly unemployed, children whose free breakfast and lunch are no more, people who never imagined they would visit a food pantry.  This is not the time for anyone to undernourished, because that can reduce their resistance to COVID-19.

Your support is more vital than ever. Please make a generous gift today to help meet the urgent need!